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Spotlight on Messaging

Diagnóstico e resolução de problemas de e-mail

O Quest Spotlight® on Messaging oferece diagnóstico e resolução de problemas em tempo real para Microsoft Exchange Server, BlackBerry Enterprise Server e Microsoft Office Communications Server (OCS) 2007 a partir de um único console. Com a visualização abrangente da sua infraestrutura de mensagem, o Spotlight possibilita um melhor desempenho do sistema, redução de custos e melhoria de produtividade.









  • Console de diagnóstico - simplifica a resolução de problemas e o diagnóstico por meio de uma visualização abrangente de diagnósticos específicos da plataforma de seus componentes de mensagem a partir de uma única interface. Os gargalos são destacados em amarelo e vermelho, permitindo que você faça o detalhamento para uma resolução precisa dos problemas.
  • Console de gerenciamento - obtenha rapidamente uma visualização de alto nível de toda a organização de mensagens, incluindo Exchange Server, BlackBerry Enterprise Server e Office Communications Server. Também é possível utilizar o console para monitorar áreas específicas de interesse após a implementação de reparos para verificar os efeitos das alterações.
  • Arquitetura sem agente - implemente e colete dados de diagnóstico com rapidez e um impacto mínimo no ambiente.
  • Melhore o desempenho do sistema - o Spotlight maximiza a disponibilidade e capacidade de resposta dos servidores de mensagens. A orientação especializada integrada à solução facilita o diagnóstico. Todas as informações de monitoramento são exibidas 24x7 por meio de um único console.

Before installing Spotlight on Messaging, ensure your system meets the following minimum hardware and software requirements:

NOTE: For the most up-to-date system requirements, see https://support.quest.com/SUPPORT/index?page=solution&id=SOL58414.
See the Spotlight on Messaging Deployment Guide for technical details on system requirements for each Diagnostic type.

Platform

x86 or x64, running at a minimum speed of 2 GHz

Memory

2 GB

Hard Disk Space

300 MB on system drive for application. Historical reporting database requires additional space. For more information, see the Spotlight on Messaging Deployment Guide.

Management Console

  • Microsoft Management Console (MMC) 3.0
  • Microsoft .NET Framework 3.5 or later
  • Microsoft XML Core Services (MSXML) 6.0
  • Microsoft PowerShell 2.0 or later (only required for Exchange 2010 with Database Availability Group)

Diagnostic Services for all Environments

  • Microsoft .NET Framework 3.5 or later
  • Microsoft XML Core Services (MSXML) 6.0
  • Microsoft Data Access Components (MDAC) 2.8

NOTE: MDAC 2.8 comes with your operating system. If MDAC is uninstalled, Spotlight on Messaging will not run.

Diagnostic Services for the Exchange 2000/2003 Environment

NOTE: ESM is supported on the following:
Windows XP 32 bit
Windows 2003 32 bit
Windows Vista 32 bit and 64 bit

Diagnostic Services for the Exchange 2007 Environment

  • see Diagnostic Services for all Environments
  • Exchange Management Console (EMC) 2007 Service Pack 1 and Update Rollup 1 or later
  • Exchange Server MAPI Client and Collaborative Data Objects (MAPI CDO) 1.2.1

NOTE: If your organization contains Exchange 2007 servers and Exchange 2000/2003 servers, you must install ESM and EMC. MAPI CDO is not required.
NOTE: If your organization contains Exchange 2007 servers and Exchange 2010 servers, you must install EMC 2007 Service Pack 2 or later.
NOTE: The Exchange Management Tools version installed on your Spotlight on Messaging computer must match the Exchange version installed on your Exchange server. For example, if you have Exchange 2007 Service Pack 2 installed on your Exchange Server, you must have Exchange Management Console 2007 Service Pack 2 installed on your Spotlight on Messaging computer.
NOTE: Microsoft Outlook should not be installed on the same computer where you have MAPI CDO installed. For more information, see the following Microsoft knowledgebase article http://support.microsoft.com/kb/266418.

Diagnostic Services for the Exchange 2010 Environment

Diagnostic Services for the BlackBerry Environment

Diagnostic Services for the OCS Environment

Diagnostic Console for the Exchange 2000/2003 Environment

  • ESM 2003 Service Pack 1 or later
  • Common Files for Internet Information Services (IIS)
  • MSXML 6.0

Diagnostic Console for the Exchange 2007 Environment

  • EMC 2007 Service Pack 1 or later
  • MSXML 6.0
  • Microsoft .NET Framework 3.5 or later

Diagnostic Console for the Exchange 2010 Environment

  • Microsoft PowerShell 2.0 or later
  • MSXML 6.0
  • Microsoft .NET Framework 3.5 or later

Diagnostic Console for the BlackBerry Environment

  • MSXML 6.0
  • Microsoft .NET Framework 3.5 or later

Diagnostic Console for the OCS Environment

  • MSXML 6.0
  • Microsoft .NET Framework 3.5 or later

Operating System

  • Microsoft Windows XP Professional Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2003 Server Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2003 R2 Server Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Vista Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2008 Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows 7 (32 bit or 64 bit)
  • Microsoft Windows Server 2008 R2 (64 bit)

Database

  • Microsoft SQL Server 2000 Service Pack 3 or later
  • Microsoft SQL Server 2005 Service Pack 2 or later
  • Microsoft SQL Server 2005 Express Edition Service Pack 2 or later
  • Microsoft SQL Server 2008 Service Pack 1 or later
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008 Express Edition Service Pack 1 or later
  • Microsoft SQL Server 2008 Express

NOTE: If you are installing the database on a remote computer, ensure remote connections are enabled on the SQL server, and you have sufficient permissions to create/modify the database.

Web Reports

For installing Web Reports, you need:

  • IIS 6.0 with the following enabled: Common Files, World Wide Web Services, ASP, ASP.NET

-OR-

  • IIS 7.0 or later with the following enabled: World Wide Web Services, Application Development Features, ASP, ASP.NET, Server-Side Includes, Security, and Windows Authentication

For viewing Web Reports, you need:

  • Internet Explorer 6.0 or later

Rights and Privileges

Local Windows Administrator privileges are required on the computer where Spotlight on Messaging in installed


Language Supported:

  • US English
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