Welcome to Archive Manager

Quest® Archive Manager is an archiving and management solution that enables email and file data to become a true asset for the organization by capturing, indexing, and storing it for mailbox management, compliance, and knowledge sharing.

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New in this Release

These Release Notes document the Archive Manager 4.1.1 Maintenance Release, and are intended as an addendum to the Archive Manager 4.1 Release Notes. The Archive Manager 4.1.1 Maintenance Release includes the following:

Full Text Index Service

• Improves the performance of the Full Text Index service to achieve faster attachment indexing, and adds new configuration settings to improve maintenance of the Full Text Index Database. (See the New Full Text Index Configuration Settings section below.)
• Adds an enhancement so the Full Text Index Service is now more robust when 3rd party IFilters fail to execute properly.

Exchange Store Manager

• Extends the capabilities of the ESM to differentiate between mail items that have different headers and/or attachments, and non-mail items that have different headers, bodies, and/or attachments.

Note:
• Archive Manager does not detect changes to the body of a mail item.
• As a result of the improvements in the ESM, customers may need to increase their Exchange Store Manager Max Thread Count setting.
• Adds an enhancement to include IPM.Document types in stubbing policies. A new configuration setting, Exchange Store Manager Strip IPM.Document can be added to the Archive Manager Configuration Editor to stub IPM.Document types. The default behavior for this configuration setting is False.
• Adds an Enhancement to the Exchange Store Manager which enables the deletion of messages, message stubs, and documents from Exchange if they have been deleted by Retention Policy or Exclusion Rule. A new configuration setting, Exchange Store Manager Force Delete can be added to the Archive Manager Configuration Editor to allow the ESM to delete messages from Exchange. The default behavior for this configuration setting is False.
• Fixes stubbing in Exchange so that the Exchange Store Manager now properly deletes stubs from Exchange mailboxes if they meet the age criteria for deletion. Unstubbed messages or documents will continue to be deleted when they meet the age criteria for deletion.

Active Directory Connector (ADC)

• Adds improvements to the ADC for handling complicated directory topologies.

Note: Please see the Quest_ArchiveManager_4.1.1_ADCConfig.pdf file for information about configuring the Active Directoroy Connector.

GroupWise Store Manager (GSM) and GroupWise Directory Connector (GDC)

• Improves resource handling to allow for more efficient processing of large mailboxes.
• Adds an enhancement to the GDC that improves processing speed.

The changes listed above require the configuration settings listed in the Configuration Settings section below. If the configuration settings have not been added, please add them in the Archive Manager Configuration Editor.

Centera Attachment (File) Storage

• Improves performance and reliability of the Full Text Index Service, Retention Engine, and Data Loader when using Centera for attachment (file) storage.

Search Exporter

• Fixes the Search Exporter to enable it to parse multiple contexts in the NDS tree when authenticating.

Archive Manager Website

• Adds stability improvements to the Archive Manager Website.
• Adds a new configuration setting, UseLDAPSSL, which can be added to the Archive Manager Configuration Editor to enable LDAPS (Secure LDAP) so authentication credentials can be passed securely.

Archive Retrieve

• The Archive Retrieve tool now supports SSL connections.

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Additional Requirements for Running Archive Retrieve

In addition to the software requirements listed in the Installing the Archive Retrieve Tool for BlackBerry Users chapter of the Administration Guide, the following requirements also apply:

• The machine running Archive Retrieve must be the same machine as the BlackBerry Enterprise Server.
• When installing Archive Retrieve for BlackBerry, the account that the Blackberry Enterprise Server uses must be an Archive Manager Administrator account with rights that allow that account to access all messages.
• Prior to running Archive Retrieve, you need to configure Windows authentication. To accomplish this, go to the Start menu, select the Command Prompt and then right-click and select Run as. Use the account for the BlackBerry Server Administrator. Then type the following command:

proxycfg -d -p " " "*"

This command tells the technology stack to send Windows authentication to all servers when running Archive Retrieve. Or, instead of using "*" for all servers, you can list the servers that host Archive Manager Websites.

• In order to prevent data loss when a large number of messages with attachments are sent to a BlackBerry user, make sure that the Save message changes box is checked in the Archive Retrieve Configuration Editor before sending messages/attachments that would be stubbed.

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Resolved Issues and Enhancements

The following is a list of issues addressed and enhancements implemented in this release of Archive Manager.

Active Directory Connector (ADC)

Archive Manager Website

Data Loader

Exchange Store Manager (ESM)

Exchange Utility

Full Text Index Service (FTI)

GroupWise

Outlook Form

Retention

Search Exporter

Archive Retrieve

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Known Issues

The following is a list of issues addressed and enhancements implemented in this release of Archive Manager.

Offline Client

Outlook Form Preview Pane

Journal Mailboxes

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Additional Notes

Installation

Archive Manager Databases

Two Archive Manager databases should not be installed to the same SQL server instance. It is fine to install two Archive Manager databases to the same machine if the machine has two or more SQL Server instances running, and each will host a single Archive Manager database.

Exchange 5.5

The Archive Manager Version 4.1 Planning and Installation Guide for Exchange states that Exchange 5.5 is supported as a target email server. Exchange 5.5 is not a supported email server.

Collation Settings

If you are moving from one database server to another database server, such as SQL 2000 to SQL 2005, the AfterMail_Temp table and the Archive Manager database must use the same collation setting. The collation setting must contain Case Insensitive (CI) and Accent Sensitive (AS). Set the value to: SQL_Latin1_General_CP1_CI_AS

GroupWise Systems

Archive Manager is not certified for use on clustered GroupWise host systems, i.e., systems that are set up for parallel processing, load balance, or fault tolerance.

GroupWise Directory Connector (GDC)

When the GDC cannot find the Internet email address for a user by an eDirectory lookup, it outputs debug information into the GDC log. This information can also be seen when the GDC service is run in console mode. This is debug logging, and not indicative of a serious issue.

XML Files

XML files generated by the ESM, Journal Data Loader, Search Exporter, and PST Importer in version 4.1.1 are not backward compatible with XML files generated in previous versions of Archive Manager, including version 4.1.

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New Exchange Store Manager (ESM) Settings

The following configuration setting can be added and edited in the Archive Manager Configuration Editor.

Convert EV Stubs

The Convert EV Stubs setting tells the ESM that mailboxes may contain Exchange Vault (EV) stubs that need to be converted to Archive Manager stubs. The feature is disabled (0 or False) by default. When this configuration setting is enabled (1 or True), the ESM performs an extra scan for EV stubs in each folder that has a strip policy. The scan for EV stubs ignores the strip policy’s age and size restrictions.

New Full Text Index Service Configuration Settings

The following configuration settings can be added and edited in the Archive Manager Configuration Editor.

Full Text Index Attachment Time Out

The Full Text Index Attachment Time Out configuration setting is in minutes, and the default setting is 15 minutes. It allows the Full Text Index to break an attempt to fetch an attachment from the attachment store and put it into its list for delayed retrieve.

IFilter Timeout Minutes

The default IFilter Timeout Minutes setting is 5 minutes. When a timeout happens, the Full Text Index Service gathers the text extracted and uses that for indexing the attachment. The Full Text Index Service reports a warning and then continues to process.

Optimizing Working Directories

The working directories for optimization are specified using the following configuration settings:

Full Text Index Optimize Message Index Location

The default value is "Full Text Index Location" with \OptMessage appended to the end.

Full Text Index Optimize Attachment Index Location

The default value is "Full Text Index Location" with \OptAttachment appended to the end.

New Full Text Index Service Commands

Optimizing Indexes

The following commands can be used to optimize the Full Text Index Service. Regularly scheduled optimizations help maintain the health of your index. You can optimize indexes independently by including -skipmsg or -skipatt.

For example, to optimize the message index, enter the following at the command line:

"Archive Full Text Index Service.exe" -optimize -skipatt

To optimize the attachment index, enter the following at the command line:

"Archive Full Text Index Service.exe" -optimize -skipmsg

GroupWise Configuration Settings

The following configuration settings can be added and edited in the Archive Manager Configuration Editor.

GroupWise Directory Connector (GDC):

• GroupWise Directory Connector Timer Interval: The default value for this setting is 3600 seconds (1 hour). The value is the number of seconds that the GDC will wait after an export run has completed to run the next export
• GroupWise Directory Connector Reset Timer Interval: The default value for this setting is 600 seconds (10 minutes). The value is the number of seconds that the GDC will wait for a GroupWise API call to finish. If a GroupWise API method fails to return within this time, the GDC will terminate the process and start the export run over from the beginning.

Global Operations

This section contains information about installing and operating this product outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe.

This release has the following known capabilities or limitations: Tested against French OS, SQL and Exchange.

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Getting Started

Contents of the Distribution Zip File

The Archive Manager 4.1.1 distribution zip file contains the following:

Top-level Folder:

• ArchiveSetup.exe

Documentation Folder:

• Quest_ArchiveManager_4.1.1_ReleaseNotesAddendum.html
• Quest_ArchiveManager_4.1.1_ADCConfig.pdf
• Quest_ArchiveManager_4.1._ReleaseNotes.html
• Quest_ArchiveManager_4.1._AdminGuide.pdf
• Quest_ArchiveManager_4.1._InstallGuideExchange.pdf
• Quest_ArchiveManager_4.1._InstallGuideGroupWise.pdf
• Quest_ArchiveManager_4.1._Overview.pdf
• Quest_ArchiveManager_4.1._Q-StartGuide_Exchange.pdf
• Quest_ArchiveManager_4.1._RetentionPolicy.pdf
• Quest_ArchiveManager_4.1._UserGuide.pdf

PreReqs Folder:

• dotNetFx35setup.exe
• msvcp71.dll
• msvcr71.dll
• sqlncli.msi
• vcredist_x86exe

Installing Archive Manager

Please see the Planning and Installation Guide (for either Exchange or GroupWise) for full instructions and application notes to install the current version of Archive Manager. The Planning and Installation Guide also provides valuable pre-installation planning information, process checklists, and pre- and post-installation process instructions that are necessary for a successful Archive Manager installation.

Upgrading from an Earlier Version of Archive Manager

To upgrade from Archive Manager Version 4.1.0.366, run ArchiveSetup.exe.

The Upgrading chapter of the Planning and Installation Guide (for either Exchange or GroupWise) provides full instructions and application notes for upgrading to the current version of Archive Manager from an earlier version. The current version of Archive Manager supports upgrades only from version 4.1.0.366, and HotFixes which specify in their release notes that they are applicable to that specific build.

Important: Be sure to review your ADC configuration files after updating to this release, as some configuration items have changed. For more information and instructions, see the Quest_ArchiveManager_4.1.1_ADCConfig.pdf that accompanies this release. The user must manually create this file in the Archive Manager installation directory, according to the instructions in that PDF document. Any existing configuration files (sometimes referred to as ADC.xml or Domains.xml) must be updated for this release. The filename is not critical, but the placement of the file and the .xml extension are.

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Errata

Correction to the Archive Manager Administration Guide in the How Optimize the FTI Section

The Archive Manager Administration Guide INCORRECTLY states the following in the System Maintenance chapter:

How To Optimize the FTI

To optimize the Full-Text Index:

1. Quest recommends you turn off both the FTI service and FTS service prior to optimization. This is an optional step, but the optimization will run significantly faster and require much less disk space if the services are disabled while the optimization is running.

This step is NOT optional. You MUST turn off both the FTI service and FTS service prior to optimization.

Additional Optimization Requirement

Run the following optimization command from the Windows console:

• Archive Full Text Index Service.exe –console –optimize

It is important that the only supported method of optimizing an Archive Manager index is by using the command above. Using other index optimization or analyzer tools that appear to run successfully against Archive Manager indexes may cause other index-related issues. If an incorrect approach for optimization is implemented, more extensive and time-consuming recovery steps will be required to attain a healthy and functional indexing state for the database.

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For More Information

Contacting Quest Software:

Please refer to our web site for regional and international office information.

Contacting Customer Support:

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract.
Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at http://support.quest.com/.

From SupportLink, you can do the following:

• Quickly find thousands of solutions (Knowledgebase articles/documents).
• Download patches and upgrades.
• Seek help from a Support engineer.
• Log and update your case, and check its status.

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures.
The guide is available at: http://support.quest.com/pdfs/Global Support Guide.pdf. This guide is available in English only.

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© 2009 Quest Software, Inc.

ALL RIGHTS RESERVED.

This document contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchase or personal use without the written permission of Quest Software, Inc.

If you have any questions regarding your potential use of this material, contact:

Refer to our web site for regional and international office information.

Trademarks

Quest, Quest Software, and the Quest Software logo are trademarks and registered trademarks of Quest Software, Inc. Other trademarks and registered trademarks that may appear in this document are the property of their respective owners.

Third Party Contributions

This product includes the copyrighted software of the following third-party suppliers:

Infragistics NetAdvantage 2005© Copyright 2004 Infragistics, Inc.
HTTP Compress© Copyright 2002-Present Ben Lowery (compress@blowery.org).
MAPI33.NET Library© Copyright AdEx Solutions, Inc. 2004.
EasyMail .Net Edition© 2002 Quiksoft Corporation
EasyByte RTF-2-HTML© 2007 EasyByte Software Limited
BalloonWindow© 2002-2003 Peter Rilling
Janus Controls© 2006 Janus Systems SA
Portions© 2004 Apache Software Foundation, under Apache License 2.0.

Disclaimer

The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document.

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SharpZipLib GPL License

The library is released under the GPL with the following exception:

Linking this library statically or dynamically with other modules is making a combined work based on this library. Thus, the terms and conditions of the GNU General Public License cover the whole combination.

As a special exception, the copyright holders of this library give you permission to link this library with independent modules to produce an executable, regardless of the license terms of these independent modules, and to copy and distribute the resulting executable under terms of your choice, provided that you also meet, for each linked independent module, the terms and conditions of the license of that module. An independent module is a module which is not derived from or based on this library. If you modify this library, you may extend this exception to your version of the library, but you are not obligated to do so. If you do not wish to do so, delete this exception statement from your version.

Note: The exception is changed to reflect the latest GNU Classpath exception. Older versions of #ziplib did have another exception, but the new one is clearer and it doesn't break compatibility with the old one.

Bottom line: In plain English this means you can use this library in commercial closed-source applications.